Contoh Menjawab Panggilan Telepon Kantor (TELEPHONE CALLS )

 

Answering the phone (Menjawab Telepon):	Good morning/afternoon Uniplastindo Interbuana Company. How can I help you?
Connecting a caller (Menyambungkan Panggilan):	I'll put you through now.. One moment please…
Explaining there's a problem (Menjelaskan Suatu Masalah):	I'm sorry Sir/Mam, but the line's engaged at the moment. I'm sorry Sir/Mam. There's no reply. I'm sorry Sir/Mam, but he/she's out of the office at the moment. Sir/Mam, I'm afraid that he/she's on the other line at the moment.
Offering help (Menawarkan Bantuan):	Sir/Mam, would you like to hold? Is there anyone else that could help you, Sir/Mam? Can I take a message Sir/Mam……..? Maybe I can help you Sir/Mam…?
Offer a return call (Menawarkan Telepon Balik):	Sir/Mam, Perhaps he/she can call you back? Could he/she call you back Sir/Mam?
Offering to take a message (Menawarkan Untuk Meninggalkan Pesan):	Can I take a message for him/her, Sir/Mam? Would you like to leave a message, Sir/Mam?
Asking for the caller's name and number (Menanyakan Nama Dan Nomor Penelpon):	Sir/Mam, could I have your name and number, please? Sir/Mam, could you give me your name and number, please?
Checking the information (Mengecek Informasi):	Sir/Mam, could you spell that, please? Sir/Mam, can I just check that again, please? Sir/Mam, could you repeat that, please?

Contoh lain :

A : Good Morning (Selamat pagi)

B : Good Morning, Megatama Corporation. My name is Rika, can I help you? (Selamat pagi, Perusahaan Megatama. Nama saya Rika, ada yang bisa saya bantu?)

A : Hello Mrs. Rika, I’d like to speak to Mrs. Angel please (Halo Bu Rika. Saya ingin berbicara dengan Ibu Angel)

B : Mrs. Rika is in a meeting with the client. Who’s calling please Mr? (Bu Rika sedang melakukan rapat dengan klien. Siapa yang menelpon ya pak?)

A : My name is Mr. Michael from Nusantara Company. Do you know what time she will finish the meeting? (Nama saya adalah Michael dari Perusahaan Nusantara. Apakah anda tahu kapan dia akan selesai melakukan rapat?)

B : I think the meeting will be over in 1 hour Mr. Michael. Anything I can do for you Mr? (Saya pkir rapatnya akan selesai dalam 1 jam Pak Michael. Apakah ada hal yang bisa saya lakukan untuk anda pak?)

A : Okay, thanks for the information. But, could you tell Mrs.Angel to call me back when her meeting is over? (Baik, terima kasih atas informasinya. Tapi, dapatkah anda memberitahu Bu Angel untuk menelpon saya kembali ketika rapatnya sudah selesai?)

B : Right sir. May I have your phone number? (Baik pak, bisakah saya meminta nomor telepon anda?)

A : Sure, my phone number is 0833456213. Mrs Angel know my number (Tentu saja, nomor teleponku adalah 0833456213. Bu Angel tahu nomor saya)

B : Thank you Mr. Michael. I will tell Mrs. Angel soon after she has finished her meeting. Please wait Sir (Terima kasih Pak Michael. Saya akan memberi tahu Bu Angel setelah beliau menyelesaikan rapatnya. Mohon menunggu pak)

A : Thanks for your help Mr. Rika. Goodbye (Terima kasih atas bantuan anda Bu Rika. Selamat tinggal)

B : My pleasure, Goodbye Mr Michael (Dengan senang hati, selama tinggal Pak Michael)